The Maersk Shared Services Journey

Sticking to a policy of captive shared services & pushing for maximum value. AP Moeller Maersk launched its shared services operations in 2002, initially only on a small scale, through local, relatively uncoordinated initiatives. The Hong Kong operation, for example, offshored some back office operations to China to take advantage of wage arbitrage and costs. In 2003, shared services became a more globally coordinated effort and expanded its scope to include F&A, IT and shipping specific processes.