SSON Excellence Award for Best Mature Captive Services Delivery 2010

The winner for the Mature Captive Services Delivery Award is HP's Global Business Services in Guadalajara, Mexico. This center has taken customer service to a different level altogether, achieving 4.3 out of 5 marks. Center staff speak not only with its BU clients but also with HP's end-users. And perhaps most impressive: the center has realized that what truly counts for customers is a measure of 'yield' impact in the customer's process... read more